Here are the answers to the questions we are asked most often about choosing a watch, ordering, delivery and returns. Can't find what you are looking for? Write to us and we will be glad to help.
Choosing your watch
What size dial should I choose?
For a men's watch, cases usually range from about 38 to 46 mm in diameter. A medium-sized dial stays understated and slips under a shirt cuff, while a large dial is easy to read and makes more of a statement. The diameter of each model is shown on its product page when it is known. Our size guide gives pointers based on your wrist size.
Will the strap or bracelet fit my wrist?
Most straps and bracelets can be adjusted. A leather or silicone strap fastens through one of its holes. A link bracelet is shortened by removing links: a jeweller or a shoe repair shop can do this in a few minutes, or you can do it yourself with a small tool designed for the job. A mesh strap is usually adjusted by sliding its clasp along it. Our size guide explains how to make these adjustments.
Try the watch on before removing any links, and keep the links you take out: you will need them if you return it.
What is the difference between quartz, automatic and digital?
A quartz watch runs on a battery: it is accurate and needs almost no maintenance. An automatic watch winds itself through the movement of your wrist, with no battery. A digital watch shows the time in numbers on a screen. The type of movement is stated on each product page.
How do I change the battery?
The battery of a quartz watch can be changed by a watchmaker or a jeweller, or by yourself with a tool for opening the case back. The battery type is shown on the product page when it is known. Our guide Watch care offers a few tips.
Can I wash my hands or swim with my watch on?
It all depends on its water resistance, which is shown on the product page when it is known. A “3 ATM” (30 m) watch can cope with splashes and hand washing, but not bathing. Allow at least 5 ATM (50 m) for showering or a gentle dip, and 10 ATM (100 m) for swimming. If no water resistance is stated, avoid all contact with water. Our guide Watch care explains these levels in detail.
Does an automatic watch need winding?
Worn every day, an automatic watch winds itself through the movement of your wrist. If it goes unworn for several days, it stops: depending on the model, simply turn the crown or give the watch a gentle shake for a few moments, then reset the time. A skeleton watch lets you see this mechanism through its openwork dial.
Are gold-tone watches made of real gold?
No. “Gold-tone” describes the colour of the watch, not a precious metal. The materials of the case and the strap or bracelet (alloy, stainless steel, leather, silicone, fabric, etc.) are stated on each product page.
Orders and payment
How do I place an order?
On the page of the model you have chosen, add the watch to your basket. Next, confirm your basket, enter your delivery address and pay by card. Your order is registered as soon as your payment is accepted, and a confirmation email is sent to you.
Which payment methods do you accept?
You pay by card (Visa, Mastercard) when you place your order. Payment is secured by our payment provider, Stripe: you enter your card details directly with Stripe, they are never passed on to us and we do not store them.
Our prices are shown in euros, including VAT.
I haven't received the confirmation email. What should I do?
First check your spam or junk folder. If the email isn't there, contact us with the email address you used for your order: we will check that your order has been registered.
Can I change or cancel my order?
Contact us as soon as possible, by email at contact@montre-homme-pas-chere.com or through the contact form, giving your order number and what you would like to change (model, colour, delivery address, etc.). As long as the order has not been shipped, we will do our best to change or cancel it.
If it is already on its way, you can exercise your right of withdrawal once you have received it (see “Returns and refunds” below).
Delivery
How much does delivery cost?
Delivery costs €5.90 for orders under €39 and is free on orders of €39 or more. These rates are the same in every country we deliver to.
We offer a single delivery method, “Envoi Suivi” (tracked shipping): every order is sent with tracking.
How long does delivery take?
Allow 2 to 15 working days (Monday to Friday), including order preparation and transit. Watches are shipped directly from our suppliers' warehouses.
Which countries do you deliver to?
We deliver to 54 European countries: the countries of the European Union, the United Kingdom, Switzerland, Norway, Iceland, Monaco, Andorra, the Balkan countries and more. Delivery costs are the same everywhere. Full details are on our Shipping page.
How can I find out where my order is?
If you have a customer account, you can see your orders and their status in your order history. If you have a question about the delivery of your parcel, write to us with your order number.
Returns and refunds
Can I return a watch if I change my mind?
Yes. You have 14 days from receipt of your order to change your mind, without giving a reason. You can unpack the watch and try it on your wrist, just as you would in a shop.
Return shipping is at your expense. Full details are in our returns conditions and in Article 14 of our terms and conditions.
How do I exercise my right of withdrawal?
Let us know your decision within 14 days of receipt, in any of the following ways:
- with our withdrawal form
- through our contact form
- with any unambiguous statement sent by email to contact@montre-homme-pas-chere.com
Then send the watch back within 14 days of telling us, preferably by tracked post, to the following address:
MY-MONTRE
BP 20075
31121 PORTET PDC
France
Parcels sent with postage due are not accepted. The full procedure is explained on the Make a return or exchange page.
When will I be refunded?
No later than 14 days after we receive your decision to withdraw. We refund the price of the items and the standard delivery cost of the original shipment, using the same payment method as for your order.
We may wait until we have received the returned watch, or proof that you have sent it back if that reaches us first, before making the refund.
Can I return a watch that has been worn or had its bracelet shortened?
A watch that has been worn, scratched or had its bracelet shortened loses value. You can still return it, but an amount matching that loss of value may be deducted from your refund, up to the full price. If you have removed links, send them back with the watch.
To get a full refund, try the watch on without removing its protective film, and only adjust the strap or bracelet once you are sure you are keeping it.
The model isn't right for me: can I exchange it?
You have two options: exercise your right of withdrawal for the watch you received and then order the one that suits you, or request an exchange by following the steps on the Make a return or exchange page. For an exchange, the watch must be new and in its original packaging.
My watch is faulty or not what I ordered. What should I do?
Contact us with your order number and a description of the problem, with a photo if possible. You are covered by the statutory warranty of conformity for 2 years from delivery: you can have the watch replaced or repaired or, failing that, obtain a price reduction or a refund, under the conditions laid down by law.
In this case, we pay the return costs.
Customer account and personal data
What is my customer account for?
Your customer account lets you view your order history and the details of each order, manage your addresses and update your personal information. You can also download your data there and request the deletion of your account.
How is my personal data used?
We use your data to process and deliver your orders and to reply to your messages. It is never sold or rented: we only share it with the service providers we need, such as our payment provider, the suppliers who ship the watches and the carriers they use.
To access, correct or delete your data, email us at contact@montre-homme-pas-chere.com. Full details are in our privacy policy.
Contact
How can I contact customer service?
Email us at contact@montre-homme-pas-chere.com or use our contact form. Our customer service team replies Monday to Friday, from 9 am to 6 pm (French time). If your question is about an order, please include the order number.
Do you have a physical shop?
No, Montre Homme Pas Chère is an online-only shop. Watches are shipped directly from our suppliers' warehouses, so orders cannot be collected in person. To choose from home, use the features listed on each product page and our size guide. And if the watch isn't right for you, you have 14 days to change your mind.