Not happy with your purchase from Montre-Homme-Pas-Chere.com? You have 14 days from the date you received your order to change your mind.
Before sending anything back, make sure the item(s) you are returning are in good condition. For an exchange, products must be new, in their original packaging, with all accessories and the user guide (if supplied). Under the 14-day right of withdrawal, you may have unpacked and tried the product: only depreciation resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning may give rise to a deduction (Article L221-23 of the French Consumer Code).
Submit your return directly from your account on our site by following the instructions: Make a return or exchange.
Secure your return: pack the item generously so it doesn't get damaged in transit and reaches us intact.
Return shipping is at the customer's expense. For any exchange, a new payment request for the shipping costs will be sent to you by email (card via a secure payment link, bank transfer or cheque).
General rules for any return on the Montre Homme Pas Chère site
Products you wish to return must be sent back to Montre Homme Pas Chère no later than fourteen (14) days after you informed us of your decision to withdraw, that decision itself having to be notified within fourteen (14) days of delivery. We recommend returning them complete and, if possible, in their original packaging; only a loss of value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning may be deducted from the refund. Returns are submitted directly from your Montre Homme Pas Chère account. To let us know as quickly as possible, see our dedicated page: Make a return or exchange. If possible, include your order number in your parcel.
If you benefited from a free-with-purchase offer that entitled you to one or more free items with your order, and the exercise of your right of withdrawal makes you no longer eligible for that offer, the free item(s) must be returned alongside the products you're sending back so we can process your withdrawal.
The customer may be held liable for any depreciation of the product resulting from handling beyond what is necessary to check its nature, characteristics and operation.
Montre Homme Pas Chère does not accept parcels or mail sent with postage due.
We recommend tracking your return shipment to avoid any issues.
A watch that has been worn or scratched, or whose bracelet has been shortened and is returned without the removed links, can no longer be resold as new: a deduction corresponding to the loss of value is then taken from the refund, and it may amount to the full price (Article L221-23 of the French Consumer Code).
How to proceed:
- From your account, under "Order history and details", click "Withdraw from the contract here". If you ordered without an account, use our withdrawal page for guest orders (or the contact form).
- Send the product back within the following 14 days, preferably by tracked post. Return costs remain at your expense.
- The refund is made within 14 days of receipt of the return, to the same payment method, less any deduction described above.
Full details are set out in Article 14 of our general terms and conditions of sale.